Gujranwala Electric Supply Company Online Bill

Taxes in a GEPCO Electricity Bill

Your GEPCO electricity bill includes the amount of electricity you have used, in addition to the price, taxes, and charges. There are different categories of tax consumers, such as residential, commercial, and industrial. Tax is levied on the amount of electricity someone uses in a month.

Note for Residential Users:

• If your monthly usage is less than 200 units, some taxes (e.g., GST, ED) may be reduced or exempted.

• Higher usage (above 300–400 units) usually results in higher taxes.

Note for Commercial / Industrial Users:

• Subject to higher rates of GST and income tax.

• Withholding tax applies if the consumer is not registered with FBR.

How to Reduce Electricity Usage & Save Money?

Use low-power appliances.

• Use LED bulbs instead of energy-intensive bulbs or tube lights.
• If you use AC, install inverter AC and use AC/DC fans, inverter refrigerators, and solar pumps.

• Replace old, high-energy-consuming appliances with new, low-energy-consuming ones.

Unplug devices that are not being used

• There are many electrical appliances that are still using electricity even when they are turned off. Unplug them.

• Unplug chargers, TVs, microwave ovens, and PCs when not in use.

Use ventilation and natural light.

• Open windows during the day to reduce the need for bulbs and fans.

• Use solar-powered lights.

Use less electricity during peak hours

• Reduce electricity usage during peak hours from 6:30 PM to 10:30 PM.

• Try to use the washing machine, iron, or water pump outside of peak hours to avoid high bills.

Maintain Appliances Regularly

• Clean AC filters, refrigerator coils, and fans so they don’t use too much electricity.
• Things that are equipped with modern and new technology use less electricity.

Fix Electrical Leaks

• Check for faulty wiring, faulty switches, or damaged cables that are wasting electricity.
• Have a licensed and experienced electrician inspect and fix any problems.

Use Solar Energy (If Possible)

• Use WAPDA electricity as little as possible and install solar panels.
• Install solar once and permanently reduce your electricity costs.

Monitor Your Usage Regularly

• View the units used in 24 hours of your electricity meter daily and consider your usage.
• Do use less appliances that consume a lot of electricity more necessary.

How to Apply for GEPCO New Connection?

You can visit your nearest subdivision or apply to GEPCO for an online or immediate connection.

Choose Application Method

You can apply:

• Online via GEPCO’s official ENC (Electricity New Connection)
• You can apply for your new connection by visiting the nearest GEPCO office.

Gather Required Documents

Take the necessary documents with you to the office.:

• Copy of CNIC (ID card) of the applicant
• Proof of ownership  (registry)
• Undertaking / Affidavit (stamp paper)
• Neighbor’s bill reference number (optional but useful)
• No Objection Certificate (NOC) from landlord (if applicable)

• Attested copy of property document (e.g., mutation, registry)

Submit Online/Offline Application

For Online:

• Go to ENC official website.
• Select your distribution company GEPCO.
• Fill out the online form.
• Upload the required documents.

• Submit the application and note your tracking number.

For Offline:

• Go to the GEPCO office and fill out the form for a new connection.
• Attach all required documents

• Submit your application to the SDO there.

Site Survey and Demand Notice

• GEPCO employees will visit your site and check whether electricity is required as per the electricity meter request.
• After visiting the site, the employees will approve your site, and then you will receive a demand notice (payment for meter connection).

• Make the payment to the bank where the demand note amount is requested and keep the receipt.

Meter Installation

• After confirming the payment, GEPCO will install the meter on your site and activate the connection.

Types of Connections Available:

• Domestic
• Commercial
• Industrial
• Agricultural

• Temporary (e.g., construction)

GEPCO Customer Service

If you are a GEPCO customer, you can easily find the helpline number in your area to ask questions or easily report an issue. GEPCO (Gujranwala Electric Power Company) operates a helpline with various options to assist the customer which are as follows:

• Billing complaints
• Power outages
• New connection queries
• Meter issues
• Load shedding schedules

• General information

How to Register Complaints About GEPCO

Customers of GEPCO areas can register their complaints online using the Customer Complaint Management System, also known as CCMS. Through this portal, customers can also track their complaints to see if their complaint has been resolved or not. This is a 24/7 help desk for all DISCOs. Customers of GEPCO can also register complaints using the methods and procedures that have been mentioned.

Call GEPCO Helpline (24/7)

• In case of any power outage, dial 118 from any mobile. (for emergencies, outages, billing issues)

• Alternate Number: 055-9200504

Register Online Complaint

Visit: https://enc.com.pk

• Select “GEPCO” as your electricity provider
• Click on “Register Complaint”
• Fill in your details (name, reference number, mobile, nature of complaint)

• Submit and save the tracking ID

Send Complaint via SMS

• Enter your reference number and complaint number.
• Send it to: 8334
• Your complaint will be automatically registered.

Email Your Complaint

• Send an email to: complaint@gepco.com.pk

Include:

• Full Name
• CNIC (optional but helpful)
• Reference Number
• Phone Number
• Describe your problem in detail.
• Attach pictures (if applicable)

Use GEPCO Mobile App

• Download from Google Play Store

• Use the complaint section to register your issue. And if you have already filed your complaint, use the complaint section to track it.

Visit Local GEPCO Office

• Go to your nearest sub-divisional office and register your complaint there.
• Submit a written complaint with supporting documents (like bill copies or photos)

• Keep a copy of your complaint.

Complaint Types You Can Report:

• Power outages or load shedding
• Incorrect or inflated bills
• Meter malfunction
• New connection delays
• Voltage fluctuation
• Unscheduled maintenance or breakdowns

• Staff misconduct

GEPCO Meter Reading

GEPCO (Gujranwala Electric Power Company) reads its customers’ meters every month to charge them for the electricity they have used during the month.

How Meter Reading Works

• Once a month, a GEPCO meter reader reads your meter.
• They read the electricity meter to see how many units have been used and share this reading with the billing department.
• This reading is used to calculate how many units of electricity you have used this month and how much you are billed for.

• Based on this, you receive a bill from GEPCO which you have to pay before the due date.

How to Check Your Meter Reading Yourself

• Look at the digits running on your meter screen. Note the number that follows the meter number. These are the current units.

• Look at the units from last month on last month’s bill and subtract the current reading. The number of units you have used will be displayed in front of you.

Where to Find the Reading on Your GEPCO Bill

GEPCO Electricity Meter Reading Schedule

• You can see the date of your electricity meter reading on your electricity bill. The reading will be on the same date every month.

If your meter reading is incorrect

So your bill may be higher this month or next month.

• Take a picture of your electricity meter’s current reading.
• Compare it with the reading image that appears on your bill.
• If you notice a big difference, complain to the helpline immediately or go and get your bill corrected.

Types of Meters Used

• Single-phase meter for most households
• Three-phase meter for large homes or commercial use

• TOU (Time of Use) meter charges different rates for peak/off-peak hours

How to Subscribe for GEPCO Meter Reading Service

GEPCO provides its customers with meter reading and bill alert services through SMS or online service, which has many benefits:

Subscribe via SMS

You can register your mobile number and receive many alerts on your mobile via SMS from GEPCO.

Steps:

1. Open the New SMS on your phone.
2. Type the following:
   Register <Your 14-digit GEPCO Reference Number>
3. Send it to 8334

4. You’ll receive a confirmation message from GEPCO.

Sign up on the official GEPCO website

You can also get SMS alerts and e-billing facility by registering online.

1. Go to https://gepco.com.pk
2. Click on “E-Billing” or “Bill SMS Service”
3. Enter:

   • Your Reference Number

   • Mobile Number

   • Email (optional)

4. Click Submit

You’ll start receiving:

• Meter reading details
• Bill amount
• Due date

• Payment confirmation

GEPCO Mobile App

You can also register through GEPCO’s mobile app (check Play Store)

• Register your account
• Track monthly readings

• Get notifications and alerts

Benefits of Subscription

• You will avoid delays in bill payment and late fees.
• You can view your meter readings updated by GEPCO and get billing updates.

GEPCO Helpline:

Complain to the complaint number according to your area.