LESCO Bill Online 2025 – Check, Download & Print Your Electricity Bill Instantly

Available at: Most major bank ATMs (HBL, MCB, UBL, Allied, NBP, etc.)

Advantages:

• 24/7 availability
• No need to visit bank branch
• Quick transaction
• Immediate receipt

5. Retail Payment Points / Franchise Centers

• Authorized retail outlets with LESCO payment facility
• Omni/1Link payment centers
• Easy Access Points (franchises)
• Small shops displaying “LESCO Bill Payment” signs

Process:

1. Provide reference number or bill copy
2. Pay cash
3. Agent processes payment
4. Receive receipt

Note: Always verify receipt shows correct reference number and amount paid.

Payment Tips and Best Practices:

Always pay before due date (avoid 5% surcharge)
Keep payment receipts for at least 12 months
Take screenshots of online payments
Verify reference number before payment
Check payment reflection within 24-48 hours
Online methods preferred (instant confirmation, no travel)
Set reminders 3-4 days before due date
Auto-pay option available in some bank apps

Recommended Payment Method:

Mobile Banking Apps are the best option because:

• Zero extra charges
• Instant confirmation
• Available 24/7
• No need to travel
• Payment history maintained automatically
• Can pay multiple bills (home, office, relatives)
• Highly secure

How to Check If Your LESCO Bill is Paid or Not

Want to verify if your payment was successful? Here are multiple methods:

Method 1: Check Payment History on Bill

1. Check your bill online (next month or current month)
2. Scroll to “Payment History” section
3. Look for your payment month
4. If paid: Shows payment date and amount
5. If unpaid: Shows blank or “Unpaid”

Method 2: Check for Zero Arrears

1. View your latest bill online
2. Check “Previous Arrears” or “Arrears” field
3. If zero: Last bill was paid
4. If amount shown: That’s unpaid balance

Method 3: Mobile Banking/E-Wallet Confirmation

1. Open your payment app (JazzCash, Easypaisa, Bank App)
2. Go to transaction history
3. Find LESCO payment transaction
4. Check status: “Successful” / “Completed”
5. Verify reference number matches your connection

Method 4: Check Through LESCO Helpline

1. Call 111-000-118
2. Select language
3. Choose bill inquiry option
4. Provide reference number
5. Automated system or agent will confirm payment status

Method 5: Visit LESCO Office

1. Go to nearest customer service center
2. Provide reference number
3. Staff will check system
4. Get confirmation on payment status

Method 6: SMS Inquiry (If Service Activated)

• Send SMS to 8118
• Format: Reference Number
• Receive bill status including payment confirmation

Payment Reflection Timeline:

• Online payments: Reflect within 24 hours
• Bank payments: May take 24-48 hours
• Weekend payments: May reflect on next working day
• Holiday payments: Processed on next business day

Important: If you paid but bill still shows unpaid after 48 hours:

1. Keep payment receipt ready
2. Contact LESCO helpline: 111-000-118
3. Visit customer service center with receipt
4. File complaint if necessary
5. LESCO will investigate and correct

LESCO Bill Not Received – What to Do?

Sometimes paper bills don’t arrive on time due to various reasons. Here’s your complete action plan:

Common Reasons for Non-Delivery:

1. Postal service delays
2. Incorrect/outdated address in LESCO records
3. Bill distributor negligence
4. Lost in mail
5. Delivered to wrong address
6. Stolen from mailbox

Immediate Solutions:

Solution 1: Check Online (Fastest)

Visit simownerdetailss.com.pk/lesco-bill-online/ and check your bill instantly. No need to wait for paper bill.

Solution 2: Register for SMS Alert Service

Benefits:

• Get bill amount via SMS
• Receive due date notification
• Meter reading date alert
• Units consumed information
• FREE service

How to Register:

Method A: SMS Registration

1. Send SMS to 8118
2. Format: CNIC[space]Reference Number
3. Example: 35202-1234567-8 12-12345-1234567-U
4. Receive confirmation SMS
5. Future bills sent automatically via SMS

Method B: Online Registration

1. Visit www.lesco.gov.pk
2. Navigate to SMS Service Registration
3. Fill form with:
   
   • Consumer ID
   • Reference Number
   • Mobile Number
   • CNIC
4. Submit
5. Receive confirmation

Method C: Visit LESCO Office

1. Go to nearest customer service center
2. Bring: CNIC copy, old bill, mobile number
3. Fill SMS service registration form
4. Submit
5. Service activated within 24 hours

Solution 3: Register for Email Bill Service

How to Register:

1. Visit LESCO office with:
   
   • CNIC copy
   • Email address
   • Reference number
   • Old bill (if available)
2. Fill email service registration form
3. Submit
4. Receive bills via email monthly

Benefits:

• PDF bill attachment
• Easy to save and print
• Environmentally friendly
• No postal delays

Solution 4: Update Your Address

If your address changed:

1. Visit LESCO office with:
   
   • New address proof (utility bill, rent agreement, etc.)
   • CNIC copy
   • Old electricity bill
2. Fill address change form
3. Submit with documents
4. Address updated in 7-10 days

Solution 5: Download LESCO Mobile App

• Available on Google Play Store
• Check bills anytime
• Payment facility
• Complaint registration
• Notifications enabled

Avoiding Late Payment Due to Non-Receipt:

Set Calendar Reminders:

• Mark 15th and 25th of every month
• Check bill online on these dates
• Pay immediately upon viewing

Use Auto-Pay (If Available): Some banks offer auto-debit facility for utility bills. Once set up, payment automatically deducted on due date.

Check Regularly: Make it a habit to check online bill every month instead of depending on paper bill.

LESCO Bill Errors and Troubleshooting

Common Bill Errors and Solutions:

1. “Bill Not Found” Error

Possible Causes:

• Incorrect reference number entered
• Typing mistake (O vs 0, I vs 1)
• Bill not yet generated for current month
• System maintenance ongoing
• New connection (first bill pending)

Solutions:

Double-check reference number carefully
Remove any spaces or dashes
Verify you’re using 14-digit reference number OR 10-digit customer ID (not mixing)
Try again after few hours
Use different website/platform
Clear browser cache and cookies
Try different browser or device
Contact helpline if persists

2. “Error 404” or “Page Not Found”

Causes:

• Website technical issues
• Server temporarily down
• Broken link
• Maintenance mode

Solutions:

Use alternative website (like simownerdetailss.com.pk)
Check your internet connection
Try after 30-60 minutes
Clear browser cache
Use mobile data instead of WiFi (or vice versa)

3. Incorrect Bill Amount / Overbilling

Causes:

• Wrong meter reading
• Estimated billing
• Meter running fast (defective)
• Added arrears from previous months
• FPA spike
• Slab crossing (units exceed threshold)
• Theft detection bill

Solutions:

Check your meter reading yourself
Compare with previous 3-4 months
Calculate: Current reading – Previous reading = Should match units on bill
If mismatch: Note your meter reading with photos (date-stamped)
File complaint immediately at LESCO office
Request meter testing
Ask for reading verification
Provide your meter reading evidence

4. Estimated Bill Received

Indicators:

• Bill marked “Estimated” or “Average”
• Units similar to previous months average
• No specific meter reading date

Why Happens:

• Meter reader couldn’t access meter
• Locked gate/premises
• Meter not working
• Reading not submitted by reader

Solutions:

Always ensure meter accessibility
Keep meter area unlocked during reading dates
If you receive estimated bill, immediately:

• Read your meter yourself
• Call 111-000-118
• Provide actual reading
• Request correction in next bill
  Visit LESCO office with meter reading photo
  File complaint about meter reader negligence

5. Zero Consumption Shown (But You Used Electricity)

Causes:

• Meter stopped/broken
• Meter reader error
• System glitch
• Estimated billing based on old data

Actions:

Check if your meter display is working
Verify reading is changing when appliances used
Take photo of current meter reading
Immediately report to LESCO
Request meter inspection
This will be corrected in next bill (may include previous consumption)

6. Extremely High Bill (Unusually Large)

Possible Reasons:

• Accumulated arrears added
• Detection bill (theft penalty)
• Faulty appliance consuming excessive power
• Meter defect (running fast)
• Shared meter abuse (neighbors stealing)
• Billing for multiple months together

Immediate Actions:

Review bill history section
Check if arrears mentioned
Look for “Detection Bill” or penalty charges
Compare consumption with previous year same month
Check all appliances for faults
Verify no one tapping your connection
Request meter testing
File formal complaint with evidence

7. Duplicate Billing / Already Paid Bill

Scenario: You paid last month but current bill still shows arrears

Solutions:

Gather payment receipt/proof
Visit LESCO office immediately
Show payment evidence
Request correction
File complaint if staff uncooperative
Follow up with complaint number
LESCO must adjust if payment proven

8. Wrong Consumer Name on Bill

Causes:

• Previous owner’s name still registered
• Data entry error during connection
• Transfer not processed

Correction Process:

1. Visit LESCO office
2. Bring:
   
   • Property ownership proof
   • CNIC copy
   • Current bill
   • Previous owner’s NOC (if possible)
3. Fill name transfer/correction form
4. Submit with fee (if applicable)
5. Processing: 7-15 days

9. Wrong Address on Bill

Correction:

1. Visit LESCO office
2. Bring address proof:
   
   • Recent gas bill
   • Water bill
   • Rent agreement
   • Property documents
3. Fill address correction form
4. Submit
5. Updated in next billing cycle

10. Missing Payment History

Issue: Bill doesn’t show last 12 months payment record

Solution:

• Check full bill (not quick summary)
• Download complete bill PDF
• Visit LESCO office for printout
• Request statement of account

LESCO Bill Correction Process – Complete Guide

If you need any correction in your bill, follow this systematic process:

Step 1: Gather Evidence

• Previous 3-6 months bills
• Meter reading photos (with date visible)
• Payment receipts (if payment dispute)
• Consumption comparison data
• Photos of meter display
• Utility bills from neighbors (for comparison if needed)

Step 2: Identify Specific Issue

Clearly note:

• What is wrong?
• What should be correct?
• When did error occur?
• What is financial impact?

Step 3: Contact LESCO Circle Office

LESCO Circle-Wise Contact Numbers for Bill Correction:

Call and:

• Explain issue clearly
• Provide reference number
• Ask for guidance
• Note down complaint number if given

Step 4: Visit LESCO Office

Go to your subdivision office during working hours (8 AM – 4 PM, Monday-Friday).

Step 5: File Written Application

Application Format:

To,
The Superintendent Engineer (SE)
[Circle Name] Circle
LESCO, Lahore

Subject: Bill Correction Request

Reference Number: [Your 14-digit reference number]
Consumer ID: [Your 10-digit ID]
Consumer Name: [Your name]
Address: [Billing address]

Respected Sir,

I am writing to request correction in my electricity bill for the month 
of [Month, Year].

Issue Details:
[Clearly explain the problem]

Supporting Evidence:
1. [List your evidence]
2. [Previous bills]
3. [Meter reading photos]

Requested Action:
[What correction you want]

I have attached relevant documents for your review. Kindly investigate this 
matter and make necessary corrections.

Your Name: _______________
CNIC: _______________
Contact Number: _______________
Signature: _______________
Date: _______________

Step 6: Attach Supporting Documents

• Photocopy of wrong bill
• Previous bills copies
• Payment receipts (if payment dispute)
• Meter reading photos
• Any other relevant evidence

Step 7: Submit and Get Receipt

• Submit application with documents
• Get acknowledgment receipt with:
  
  • Complaint number
  • Date of submission
  • Staff signature/stamp
• Keep this receipt safe

Step 8: Follow Up

Timeline:

• LESCO should respond within 7-14 days
• For urgent matters: 3-5 days

Follow Up Actions:

• Call circle office after 5 days
• Quote complaint number
• Ask for status update
• Visit office if no response after 10 days

Step 9: If Not Resolved – Escalate

Escalation Level 1: Chief Engineer

If Superintendent Engineer doesn’t resolve:

• Write to Chief Engineer (CE) of your circle
• Reference previous complaint number
• Explain lack of response
• Request urgent resolution

Escalation Level 2: LESCO CEO Office

• Address: LESCO Headquarters, 22/A Queen’s Road, Mozang Chungi, Lahore
• Email: ceo@lesco.gov.pk
• Phone: 042-99205461-62
• Explain complete situation
• Attach all previous complaint evidence

Escalation Level 3: LESCO E-Kachehri

• Participate in monthly E-Kachehri session
• Present case directly to CEO and senior management
• Get instant resolution in many cases
• Details in E-Kachehri section below

Escalation Level 4: NEPRA (Final Authority)

National Electric Power Regulatory Authority

Address:
NEPRA Tower
Attaturk Avenue, G-5/1
Islamabad

Helpline: 051-9206500
Email: complaints@nepra.org.pk
Online: www.nepra.org.pk (Complaint Portal)

When to Approach NEPRA:

• LESCO not responding for 30+ days
• Issue deliberately ignored
• Unreasonable demands by LESCO
• Harassment by staff
• Illegal disconnection
• Violation of consumer rights

What NEPRA Can Do:

• Order LESCO to correct billing
• Impose penalties on LESCO for negligence
• Award compensation to consumer
• Take disciplinary action against staff
• Ensure consumer rights protection

Important Rights During Bill Disputes:

No Disconnection During Investigation: LESCO cannot disconnect your connection while your complaint is being investigated (provided you’re paying undisputed portion)

Right to Deposit Under Protest: If you disagree with bill but want to avoid disconnection, pay under protest and file complaint

Right to Meter Testing: You can request meter accuracy test at any time

Right to Appeal: Every LESCO decision can be appealed to higher authority

Right to Documentation: LESCO must provide you copies of all documents related to your complaint

LESCO E-Kachehri – Online Consumer Court

LESCO E-Kachehri is a monthly online session where consumers can directly interact with LESCO’s CEO and senior management to resolve complaints.

What is E-Kachehri?

Purpose: Quick resolution of consumer complaints
Format: Online video conference (Zoom/similar platform)
Frequency: Monthly (usually mid-month)
Duration: 2-3 hours
Participants: CEO, Chief Engineers, Superintendent Engineers, Consumers
Language: Urdu/English

How E-Kachehri Works:

1. Announcement: LESCO announces E-Kachehri date on website and social media
2. Registration: Consumers register in advance with complaint details
3. Selection: Cases selected based on urgency and merit
4. Session: Selected consumers join video call
5. Presentation: Consumer presents case (2-3 minutes)
6. Investigation: Relevant officers respond/explain
7. Decision: CEO gives decision on the spot
8. Follow-up: Complaint number assigned, resolution tracked

How to Participate in E-Kachehri:

Step 1: Check Schedule

• Visit www.lesco.gov.pk
• Check “E-Kachehri” section
• Note next session date and time
• Visit simownerdetailss.com.pk/lesco-bill-online/ E-Kachehri updates page

Step 2: Register Your Complaint

• Visit LESCO E-Kachehri registration page
• Fill form with:
  
  • Name
  • CNIC
  • Reference Number
  • Contact Number
  • Email
  • Complaint Details (be specific and brief)
  • Circle/Division/Subdivision
• Upload supporting documents (if any)
• Submit before deadline (usually 2-3 days before session)

Step 3: Wait for Selection Confirmation

• LESCO reviews all registered complaints
• Priority given to:
  
  • Serious billing errors
  • Long-pending issues
  • Harassment cases
  • Technical problems
• Selected candidates notified via SMS/email

Step 4: Prepare for E-Kachehri

• Keep all documents ready (scanned/photos)
• Prepare brief explanation (2-3 minutes)
• Note down key points
• Test your internet connection
• Ensure good lighting and clear audio
• Have reference number memorized

Step 5: Join Session

• Login link sent via email/SMS
• Join 15 minutes before scheduled time
• Wait for your turn
• When called, present case clearly and briefly

Step 6: Present Your Case

Effective Presentation Tips:

Start with reference number and name
Briefly explain issue (1-2 sentences)
Mention when problem started
State what you want as resolution
Be respectful and calm
Speak clearly
Mention previous complaint numbers if filed
Show key documents if needed

Example: “My reference number is 12-12345-1234567-U, name Muhammad Ahmed. I’ve been receiving estimated bills for last 3 months despite meter working fine. I filed complaint on [date] with number [XYZ] but no action taken. I request actual meter reading be taken and bills corrected.”

Step 7: Get Resolution

• CEO/senior officer responds
• Relevant circle SE explains situation
• Decision given on spot in most cases
• Complaint number assigned for tracking
• Resolution timeline provided

Step 8: Follow Up

• Note down complaint number
• Track resolution progress
• Contact assigned officer
• If not resolved in given timeline, attend next E-Kachehri

Success Rate:

E-Kachehri has very high success rate because:

• Direct attention from top management
• Immediate decision-making
• Accountability of field staff
• Public nature (recorded sessions)
• Follow-up mechanism

Alternative: Watch Previous Sessions

• LESCO uploads E-Kachehri recordings on YouTube
• Watch to understand process
• Learn from other consumers’ cases
• Understand what works in presentation

LESCO Tariff Structure 2025 – Complete Details

Understanding LESCO’s tariff structure helps you calculate expected bills and manage consumption effectively.

Domestic Tariff (Residential Users)

LESCO applies progressive slab-based pricing where each additional unit of consumption falls into higher-priced slabs:

Protected/Lifeline Category (0-50 Units):

• Rate: PKR 2-4 per unit (heavily subsidized)
• Fixed Charges: PKR 0
• GST: Exempted
• Electricity Duty: Exempted
• Total Approximate Bill: PKR 100-250

51-100 Units:

• Rate: PKR 6-9 per unit
• Fixed Charges: PKR 100-200
• Plus: GST 17%, ED 1.5%, TV Fee PKR 35, FPA
• Total Approximate Bill: PKR 1,000-1,500

101-200 Units:

• Rate: PKR 11-15 per unit
• Fixed Charges: PKR 200-300
• Plus: All taxes
• Total Approximate Bill: PKR 2,500-4,500

201-300 Units:

• Rate: PKR 18-24 per unit
• Fixed Charges: PKR 300-400
• Plus: All taxes
• Total Approximate Bill: PKR 6,000-10,000

301-700 Units:

• Rate: PKR 27-35 per unit
• Fixed Charges: PKR 400-600
• Plus: All taxes
• Total Approximate Bill: PKR 12,000-30,000

Above 700 Units:

• Rate: PKR 36-48 per unit
• Fixed Charges: PKR 600+
• Plus: All taxes + Advanced Income Tax (if above PKR 25,000)
• Total Approximate Bill: PKR 35,000+

Important Notes:

• Rates are approximate and change with FPA, QTA adjustments
• If your bill exceeds PKR 25,000 and you’re not a registered tax filer, 7.5% income tax is added
• Government subsidy available for consumers using up to 200 units
• These rates are as per NEPRA’s 2024-2025 notifications

Commercial Tariff

Small Commercial (Up to 5 kW):

• Rate: PKR 18-28 per unit (depending on consumption)
• Fixed Charges: Higher than domestic
• Time of Use charges may apply

Large Commercial (Above 5 kW):

• Rate: PKR 20-32 per unit
• Demand charges apply
• TOD meters usually mandatory
• Higher fixed charges

Industrial Tariff

Categories:

• Small Industrial (up to 70 kW)
• Medium Industrial (71-5000 kW)
• Large Industrial (above 5000 kW)

Typical Rates:

• Energy: PKR 12-25 per unit (varies by category and consumption)
• Demand Charges: PKR 350-550 per kW per month
• TOD differential pricing
• Power factor penalties/bonuses

Agricultural Tariff

Tube Wells:

• Rate: PKR 8-15 per unit (subsidized)
• Fixed charges based on HP
• Seasonal variations
• Government subsidies available

How to Calculate Your Approximate Bill:

Example Calculation (Domestic – 250 Units):

1. First 100 units: 100 × PKR 8 = PKR 800
2. Next 100 units (101-200): 100 × PKR 13 = PKR 1,300
3. Next 50 units (201-250): 50 × PKR 20 = PKR 1,000
4. Fixed Charges: PKR 300
5. Subtotal Energy Charges: PKR 3,400
6. FPA (assume PKR 2 per unit): 250 × 2 = PKR 500
7. Subtotal with FPA: PKR 3,900
8. GST (17%): PKR 663
9. Electricity Duty (1.5%): PKR 59
10. TV Fee: PKR 35
11. FC Surcharge (PKR 0.50/unit): PKR 125
12. Total Bill: ~PKR 4,782

Note: Actual bill depends on current FPA, QTA, and other monthly adjustments notified by NEPRA.

Use LESCO Bill Calculator:

For accurate estimation, use online LESCO bill calculators available at simownerdetailss.com.pk/lesco-bill-online/ where you input:

• Your consumption units
• Current month/year
• Connection type
• Get instant calculation with all current charges

LESCO Load Shedding Schedule 2025

Load shedding (planned power outages) remains a reality in Pakistan. LESCO implements scheduled outages based on feeder performance.

Feeder Classification:

LESCO categorizes feeders (distribution lines) based on:

1. Bill Recovery Rate (percentage of bills paid)
2. Distribution Losses (theft, technical losses)
3. Payment Compliance

Category A Feeders (Excellent Performance):

• Bill Recovery: 95%+
• Losses: Less than 10%
• Load Shedding: 0-2 hours daily
• Benefits: Minimal outages, better service

Category B Feeders (Good Performance):

• Bill Recovery: 80-95%
• Losses: 10-15%
• Load Shedding: 2-4 hours daily

Category C Feeders (Poor Performance):

• Bill Recovery: Less than 80%
• Losses: Above 15%
• Load Shedding: 4-8 hours daily
• Reason: High theft, low payment compliance

Category D Feeders (Very Poor):

• Bill Recovery: Less than 50%
• Losses: Above 25%
• Load Shedding: 8-12 hours daily
• Action: Chronic defaulter areas

How to Check Your Area’s Load Shedding Schedule:

Method 1: Visit LESCO Website

• Go to www.lesco.gov.pk
• Click “Load Management” or “Load Shedding Schedule”
• Select your circle/division/subdivision
• View schedule for your feeder

Method 2: Call Helpline

• Dial 111-000-118
• Ask for load shedding schedule
• Provide your area/feeder name
• Get timings

Method 3: Check simownerdetailss.com.pk

• Visit our LESCO load shedding page
• Updated schedules for all circles
• Search by area name

Method 4: SMS Service Some areas offer SMS-based schedule info (check with local LESCO office).

How to Improve Your Area’s Feeder Category:

Your area can get less load shedding by:

1. Pay bills on time (improves recovery rate)
2. Report electricity theft (reduces losses)
3. Community awareness (encourage neighbors to pay)
4. File complaints against thieves
5. Participate in community meetings with LESCO

Success Stories: Many areas improved from Category C to B or even A by collective community effort, resulting in significantly reduced load shedding.

Load Shedding During Ramadan:

Government usually announces relief during Ramadan:

• Reduced load shedding hours
• Special timings (avoiding Sehr and Iftar)
• Check announcements annually

LESCO New Connection Process – Complete Guide

Need a new electricity connection? Here’s the complete process:

Types of Connections:

1. Domestic (Residential)
2. Commercial (Shops, Offices)
3. Industrial (Factories, Manufacturing)
4. Agricultural (Tube Wells, Farms)

Required Documents:

For All Categories:

• CNIC copy (front and back)
• Passport-size photographs (2 copies)
• Reference number of nearest electricity connection (if available)

For Owner:

• Property ownership documents:
  
  • Sale deed
  • Registry deed
  • Allotment letter
  • Fard Malkiyat
  • Property tax receipt

For Tenant/Renter:

• Rent agreement (notarized)
• Landlord’s NOC (No Objection Certificate)
• Landlord’s CNIC copy
• Proof of landlord’s ownership

For Commercial/Industrial:

• Business registration documents
• Trade license
• NTN (National Tax Number)
• Partnership deed (if applicable)
• Company registration (if company)

Additional:

• Site plan/location map
• Wiring certificate from licensed electrician
• Internal wiring completed as per LESCO standards

Application Process:

Step 1: Determine Your Load Requirement

Calculate total load needed:

• List all appliances/equipment
• Note wattage of each
• Add total watts
• Convert to kilowatts (divide by 1000)
• Add 20% buffer
• That’s your required sanctioned load

Example:

• Lights (500W) + Fan (150W) + AC (2000W) + Fridge (200W) + TV (100W) + Misc (300W) = 3,250W = 3.25 kW
• Add 20% buffer: 3.25 × 1.2 = 3.9 kW
• Apply for: 4-5 kW connection

Step 2: Visit LESCO Office

Go to the Customer Service Center serving your area during working hours (8 AM – 4 PM, Monday-Friday).

Step 3: Get Application Form

Request new connection application form:

• Domestic: Form-A
• Commercial: Form-B
• Industrial: Form-C
• Agricultural: Form-D

Step 4: Fill Application Form

Carefully fill all details:

• Applicant name (as per CNIC)
• Father’s/Husband’s name
• CNIC number
• Contact number
• Email address
• Complete address
• Type of connection
• Requested load (in kW)
• Phase type (single or three-phase)

Step 5: Attach Documents

Attach all required documents (make 2 sets: one for LESCO, one for your record).

Step 6: Submit and Pay Fees

Connection Charges (Approximate):

Domestic:

• Up to 5 kW (single-phase): PKR 15,000-25,000
• 6-10 kW (three-phase): PKR 30,000-50,000
• Above 10 kW: Higher charges

Commercial:

• Up to 5 kW: PKR 25,000-40,000
• 6-15 kW: PKR 50,000-80,000
• Above 15 kW: Progressive rates

Industrial:

• Varies based on load (PKR 1,00,000+)
• Separate demand charges
• Transformer costs (if required)

Charges Include:

• Service connection charges
• Meter security deposit (refundable)
• Meter cost
• Material cost (wire, poles, etc. if far from line)
• Labor charges
• Processing fee

Step 7: Get Acknowledgment Receipt

LESCO will provide:

• Receipt of payment
• Application reference number
• Expected processing timeline
• Contact person details

Step 8: Site Survey

LESCO team visits your site to:

• Verify location
• Check nearest distribution point
• Assess required material
• Plan connection route
• Calculate additional charges (if any)

Step 9: Approval and Additional Charges (If Any)

After site survey:

• LESCO calculates total cost
• If site is far from existing line:
  
  • Additional pole charges
  • Extra cable/wire charges
  • Transformer contribution (for high load)
• You’ll be notified of any additional payment

Step 10: Make Additional Payment (If Required)

Pay additional charges at LESCO office:

• Material cost for extension
• Pole installation charges
• Transformer contribution (if applicable)
• Labor charges for line extension

Step 11: Installation

LESCO technical team will:

• Install meter at your premises
• Connect service line from nearest pole
• Install necessary equipment
• Test connection
• Activate supply

Step 12: Final Inspection

LESCO inspector verifies:

• Proper installation
• Safety standards met
• Earthing/grounding done
• Internal wiring compliant
• Meter functioning correctly

Step 13: Connection Activated

Once approved:

• Electricity supply activated
• First bill generated after 30-45 days
• Reference number assigned
• Customer ID provided

Processing Timeline:

Domestic Connection:

• Simple cases: 15-30 days
• With line extension: 30-60 days

Commercial Connection:

• Standard: 30-45 days
• Complex: 45-90 days

Industrial Connection:

• Medium: 60-90 days
• Large (requiring transformer): 90-180 days

Agricultural:

• 30-60 days (depending on location)

Online Application (If Available):

LESCO is gradually implementing online application system:

1. Visit www.lesco.gov.pk
2. Go to “New Connection” section
3. Fill online form
4. Upload scanned documents
5. Submit
6. Track application status online
7. Visit office only for payment and final formalities

Important Tips for New Connection:

Complete wiring before applying – LESCO won’t install meter without internal wiring
Hire licensed electrician – Get proper wiring certificate
Apply for adequate load – Upgrading later is expensive and time-consuming
All documents must be original – Attested copies acceptable
Keep checking application status – Follow up regularly
Don’t pay bribes – Official charges only; report corruption to NEPRA
Get receipt for every payment – Keep all documents safe
Verify meter seal – Ensure LESCO seals are intact at installation

Connection Transfer (Change of Ownership):

If you purchased property with existing LESCO connection:

Required Documents:

• Sale deed/purchase agreement
• Previous owner’s NOC (if possible)
• Your CNIC copy
• Property tax receipt in your name
• Existing electricity bill

Process:

1. Visit LESCO office with documents
2. Fill transfer application form
3. Pay transfer charges (PKR 500-2,000)
4. Submit documents
5. New connection in your name within 7-15 days
6. Old arrears (if any) must be cleared first

Load Enhancement (Increasing Sanctioned Load):

If your current load is insufficient:

Process:

1. Apply for load enhancement
2. Submit updated wiring diagram
3. Pay additional charges based on increased load
4. Internal wiring must support increased load
5. LESCO inspects and approves
6. Load increased, new fixed charges applicable

LESCO Smart Meters and Net Metering

LESCO is gradually introducing modern metering technologies:

Smart Meters / TOD Meters

What are Smart Meters?

• Digital meters with advanced features
• Remote meter reading capability
• Time-of-Day (TOD) functionality
• Real-time consumption monitoring
• Prepaid billing option (planned)
• Tamper detection
• Load management features

Benefits:

• No estimated billing
• Accurate meter reading always
• Consumers can monitor usage real-time
• Peak/off-peak pricing benefits
• Reduced human errors
• Instant disconnection/reconnection
• Better power quality monitoring

TOD Pricing Structure:

• Peak Hours: 2x normal rate (expensive)
• Normal Hours: Standard rate
• Off-Peak Hours: 0.5x normal rate (cheapest)

Who Gets Smart Meters?

• All new commercial connections
• New industrial connections
• Voluntary upgrade for domestic consumers
• Gradual replacement of old meters in all areas

How to Request Smart Meter:

1. Visit LESCO office
2. Apply for meter replacement with smart meter
3. Pay meter cost (if applicable)
4. Installation scheduled
5. Training provided on using TOD benefits

Net Metering (Solar Panel Integration)

What is Net Metering? System where consumers with solar panels can:

• Use solar power during daytime
• Send excess power to LESCO grid
• Draw power from grid at night/cloudy days
• Pay only for “net” consumption (Used – Supplied)

Benefits:

• Reduce electricity bills by 60-90%
• Earn from excess solar generation
• Environment friendly
• Long-term investment with 5-7 year payback
• Property value increase

How Net Metering Works:

Daytime (Solar Generating):

• Solar panels generate electricity
• You use what you need
• Excess goes to LESCO grid (meter runs backward)
• You get credit for units supplied

Nighttime (No Solar):

• You draw from LESCO grid
• Meter runs forward
• You consume credited units first

Monthly Bill:

• Units Consumed – Units Supplied = Net Units
• You pay only for net units
• If you supplied more than consumed: Zero bill or credit forward

Net Metering Application Process:

Step 1: Install Solar System

• Hire NEPRA-approved vendor
• Install solar panels (minimum 1 kW recommended)
• Complete all electrical work as per standards

Step 2: Get Vendor’s Certificate

• Vendor provides installation certificate
• System specifications document
• Wiring diagram
• Safety compliance certificate

Step 3: Apply to LESCO

Required Documents:

• Net metering application form
• CNIC copy
• Property ownership proof
• Existing electricity bill
• Solar system specifications
• Vendor’s installation certificate
• Vendor’s NEPRA registration proof
• Single-line diagram of installation
• Technical data sheets of equipment
• Photographs of installation

Step 4: Submit Application

• Visit LESCO customer service center
• Submit complete application with documents
• Pay processing fee (PKR 5,000-10,000)
• Get acknowledgment receipt

Step 5: LESCO Inspection

• LESCO technical team visits your site
• Inspects solar installation
• Verifies compliance with standards
• Checks safety measures
• Prepares inspection report

Step 6: Net Metering Agreement

• LESCO prepares Net Metering Agreement
• Terms and conditions specified
• Rights and responsibilities
• Technical requirements
• Duration (usually 7-10 years, renewable)

Step 7: Meter Replacement

• LESCO removes old meter
• Installs bidirectional smart meter
• Tests system
• Activates net metering

Step 8: Final Approval

• System goes live
• Start benefiting from solar power
• Monthly bills show net consumption
• Monitor savings

Processing Time: 30-90 days (depending on application completeness and system capacity)

Costs Involved:

• Solar system: PKR 100,000-500,000 (depending on size)
• LESCO processing fee: PKR 5,000-10,000
• Net meter: Usually provided by LESCO (included in processing)
• Inspection charges: Minimal or included

System Sizes:

• 1 kW: Covers 100-150 units/month (~PKR 100,000 cost)
• 3 kW: Covers 300-450 units/month (~PKR 250,000 cost)
• 5 kW: Covers 500-750 units/month (~PKR 400,000 cost)
• 10 kW: Covers 1000-1500 units/month (~PKR 700,000 cost)

Return on Investment:

• Payback period: 5-8 years
• After payback: Almost free electricity for 15-20 years
• Solar panels warranty: 25 years (80% efficiency guaranteed)

NEPRA-Approved Solar Vendors:

Check NEPRA website for list of approved vendors in your area. Only use approved vendors for net metering eligibility.

Your Rights as a LESCO Consumer Under NEPRA

As an electricity consumer, you have specific legal rights protected by NEPRA:

1. Right to Accurate Billing

• Bills must be based on actual meter readings
• Estimated billing only in exceptional circumstances
• Right to verify meter reading
• Right to compare with your own reading

2. Right to Timely Bill Delivery

• Bills must be delivered at least 7 days before due date
• Right to register for SMS/email if paper bill delayed
• Right to access online bill free of cost

3. Right to Dispute Incorrect Billing

• Right to challenge any bill you believe is wrong
• Right to investigation without immediate disconnection
• Right to pay disputed amount under protest
• Protection from disconnection during investigation period

4. Right to Meter Testing

• Can request meter accuracy testing anytime
• If meter error exceeds ±2.5%, testing is free
• If meter accurate, you pay nominal testing fee
• Right to be present during testing
• Right to receive detailed testing report

5. Right to Refund/Adjustment

• If overcharged, entitled to refund or credit
• Adjustment must be made in next billing cycle
• Interest on delayed refunds (in some cases)

6. Right to Information

• Right to know current tariff rates
• Right to understand bill charges
• Right to receive bill breakdown
• Right to access policies and procedures
• Right to know reasons for any charges

7. Right to Complaint and Redressal

• Right to file complaint about any issue
• LESCO must acknowledge complaint
• Right to timely response:
  
  • Billing complaints: 14 days
  • Technical faults: 7 days
  • Emergency issues: 24 hours
• Right to escalate to NEPRA if unsatisfied

8. Right to Appeal

• Every LESCO decision can be appealed
• Right to present evidence
• Right to fair hearing
• Final appeal to NEPRA

9. Right to Disconnection Notice

• Minimum 10 days written notice before disconnection
• Notice must state clear reasons
• Right to clear arrears and prevent disconnection
• Right to request installment plan

10. Right to Protection from Harassment

• Protection from staff misconduct
• No harassment for payment
• No illegal demands
• Right to file complaint against staff

11. Right to Privacy

• Your consumption data is private
• Cannot be shared without consent
• Protected under data privacy laws

12. Right to Safe and Reliable Supply

• Right to voltage within permissible limits (±5%)
• Right to uninterrupted supply (except scheduled load shedding)
• Right to compensation for prolonged outages (in some cases)
• Right to safe infrastructure (no hanging wires, unsafe poles)

13. Right to Connection

• Right to new connection within reasonable time (30-45 days for domestic)
• Cannot be denied arbitrarily
• Clear reasons required if denied
• Right to appeal denial

14. Right to Transparency

• All charges must be clearly explained
• No hidden fees
• Right to detailed billing breakdown
• Right to know basis of all calculations

15. Right to Compensation

• For prolonged supply disruption
• For proven billing errors
• For meter malfunction (if resulted in overcharge)
• For harassment or misconduct

How to File Complaint Against LESCO

If you face any issue with LESCO services:

Internal LESCO Complaint System:

Level 1: Helpline

• Call: 111-000-118
• Available: 24/7
• Register complaint verbally
• Note down complaint number
• Expected resolution: 7-14 days

Level 2: Written Complaint at Office

• Visit customer service center
• Submit written complaint
• Attach evidence
• Get acknowledgment receipt
• Follow up after one week

Level 3: Circle Office

• Contact Superintendent Engineer of your circle
• Phone numbers provided earlier in this article
• Email complaint with details
• Request urgent resolution

Level 4: LESCO Headquarters

• Address: 22/A Queen’s Road, Mozang Chungi, Lahore
• Email: ceo@lesco.gov.pk
• Phone: 042-99205461-62
• Complaint Portal: www.lesco.gov.pk

Level 5: E-Kachehri

• Participate in monthly E-Kachehri session
• Direct access to CEO
• Faster resolution
• Process explained earlier in this article

External Complaint (NEPRA):

If LESCO doesn’t resolve within 30 days or you’re unsatisfied:

NEPRA Complaint Process:

Step 1: File Online Complaint

• Visit www.nepra.org.pk
• Go to “Complaint Management System”
• Register account
• Fill complaint form with:
  
  • Your details
  • LESCO reference number
  • Complaint description
  • Previous complaint numbers with LESCO
  • Evidence/documents
  • Desired resolution
• Submit

Step 2: NEPRA Reviews

• NEPRA assigns complaint number
• Forwards to LESCO for response
• LESCO must respond within specified time
• NEPRA evaluates both sides

Step 3: NEPRA Investigation

• May conduct independent investigation
• May call for hearings
• Can visit site
• Examines all evidence

Step 4: NEPRA Decision

• Issues written order
• Binding on LESCO
• Can order:
  
  • Bill correction
  • Refund
  • Compensation
  • Penalty on LESCO
  • Disciplinary action against staff

Step 5: Implementation

• LESCO must comply
• Timeline specified in order
• NEPRA monitors compliance
• Further action if non-compliance

NEPRA Contact:

• Address: NEPRA Tower, Attaturk Avenue, G-5/1, Islamabad
• Helpline: 051-9206500
• Email: complaints@nepra.org.pk
• Website: www.nepra.org.pk
• Working Hours: 9 AM – 5 PM (Monday-Friday)

What NEPRA Can Do:

• Order LESCO to correct billing
• Award compensation to consumer
• Impose penalties on LESCO (up to PKR 10 million)
• Suspend/revoke LESCO license (extreme cases)
• Order staff termination
• Criminal proceedings against corrupt staff

LESCO Helpline and Contact Information

Primary Helpline:

Phone: 111-000-118
Availability: 24/7
Language: Urdu, English, Punjabi

Services Available:

• Bill inquiry
• Payment status
• New connection info
• Complaint registration
• Load shedding schedule
• Emergency power outage reporting
• General information

SMS Service:

Number: 8118
Services:

• Bill amount inquiry
• Payment confirmation
• Complaint status
• Registration for SMS alerts

LESCO Headquarters:

Address: 22/A Queen’s Road, Mozang Chungi, Lahore 54000
Phone: 042-99205461-62
Fax: 042-99205464
Email: ceo@lesco.gov.pk
Website: www.lesco.gov.pk

Circle-Wise Contact Numbers:

For Bill Corrections and Complaints:

Emergency Numbers (Power Outages):

Contact your local subdivision office immediately for:

• Prolonged outages
• Transformer failure
• Wire breakage
• Sparking/fire hazard
• Dangerous situations

Social Media:

• Facebook: LESCO Official Page
• Twitter: @LescoOfficial
• Updates on load shedding, announcements, E-Kachehri dates

Customer Service Centers:

Located in all 8 circles, multiple subdivisions. Visit nearest office during working hours: 8 AM – 4 PM (Monday-Friday)

Conclusion – Why Choose Our LESCO Bill Service

At simownerdetailss.com.pk, we provide the most comprehensive, reliable, and user-friendly LESCO online bill checking service in Pakistan.

What Makes Us Different:

100% Free Service – Completely free, no hidden charges
Instant Results – Bill displayed in 2-3 seconds
Ultra-Comprehensive Guide – 9,000+ words covering everything
Mobile Optimized – Perfect on all devices
Always Updated – Latest information and rates
Consumer Rights Information – Know your legal rights
Troubleshooting Solutions – Fix all billing problems
35+ FAQs – Every question answered
Payment Guides – All methods explained
Energy Saving Tips – Reduce your bills significantly
E-Kachehri Guide – Participate effectively
Net Metering Guide – Go solar and save
NEPRA Complaint Process – Get justice when needed

How We Help You:

Save Money:

• Detect billing errors early
• Learn energy conservation (save 40-50%)
• Avoid late payment charges
• Understand tax exemptions
• Know about subsidies

Save Time:

• Check bills instantly
• No need to visit offices
• All information in one place
• Quick troubleshooting solutions

Empower You:

• Know your consumer rights
• Fight unfair charges
• Navigate complaint process
• Make informed decisions

Stay Informed:

• Latest tariff updates
• Policy changes
• Relief packages
• Load shedding schedules

Check Your LESCO Bill Now

Don’t wait for paper bills. Check your LESCO online bill instantly at simownerdetailss.com.pk/lesco-bill-online/

Enter your 14-digit reference number or 10-digit customer ID above and get immediate access to:

• Complete bill details
• Payment status
• Consumption history
• Download/print option
• Payment method guidance
• Everything you need

Remember: Timely bill payment is not just your responsibility – it’s your contribution to better electricity service for everyone. Pay on time, report theft, save energy, and help build a better Pakistan.

Disclaimer: This website is an independent information and bill checking service. We are not officially affiliated with LESCO. All information is provided for guidance purposes. For official matters, please contact LESCO directly at 111-000-118 or visit www.lesco.gov.pk.

Check: Sim Owner Details